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Terms and Conditions

Prices & Measurements

All prices are UNIT prices and are quoted in either Pounds Sterling net of VAT or Euros. All sizes are approximate and in centimetres or inches. (Slight variations in size may occur as they are handmade.)


All orders must be signed for by the customer or, if a web order, must have the terms & conditions accepted box ticked.

Shruti Ltd shall arrange for carriage of the goods to the Customer's address. The risk in the goods shall pass to the customer upon such delivery taking place. The Customer must ensure that qualified personnel are in attendance to accept delivery and Shruti Ltd reserve the right to reclaim the costs of storage and/or redelivery and/or other related costs where the customer fails to accept delivery of goods.

Shruti Ltd reserve the right to cancel or to make part delivery on orders without prior notice. Cancellation will be notified by Shruti Ltd in writing.( On giving such notice Shruti Ltd shall promptly repay to the Customer any sums paid in respect of the price. Shruti Ltd shall not be liable for any loss or damage whatever arising from such cancellation.) Please also see additional terms & conditions relating to Christmas orders.

Orders cannot be cancelled by customers except in exceptional circumstances and must always be in writing. ( Orders cancelled, without the approval of Shruti Ltd, may incur a cancellation fee.) Any refused deliveries will incur a charge of £60. Re-delivery of refused deliveries will incur a charge of £20.



UK Mainland

Minimum Order  £100

Carriage Paid Order  £200

Carriage Charge Where Applicable  £20

See also additional services

Northern Ireland

Minimum Order  £300

Carriage Paid Order  £500

See note 1

See also additional services

Channel Isles & UK offshore Islands

Minimum Order £600

Carriage Paid Order  £1000

See note 1

See also additional services


Minimum Order  £300

Carriage Paid Order  £500

See note 1

See also additional services

All areas outside UK not covered above

Minimum Order £600/ €1000


See note 2


Additional services
Next Day delivery £20
Carrier book ins £20
Timed deliveries £25

Note 1. Shruti Ltd deliver on a pallet basis of approx £1000/€1500. Any order balances less than these amounts can either be a) added to by the customer to make minimum consignment value or b) despatched with all delivery costs being invoiced to the customer.

Note 2. All customers outside of UK , excluding Eire and Channel Isles are to arrange their own shipping and carriage.

Please note that Shruti Ltd reserve the right to deliver from Monday to Friday between 8.30am to 5.30pm.


Normal Credit Terms are strictly 28 days from date of invoice unless otherwise agreed. Shruti Ltd reserve the right to proforma new and existing customers. All payments to be made in £ sterling or Euros where applicable.

Overdue Accounts

Shruti Ltd reserves the right to charge late payment fees under the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by The Late Payment of Commercial Debts Regulations 2013 on any overdue accounts. Shruti Ltd reserves the right to appoint a Third Party to act on its behalf to recover overdue accounts and the Customer will be liable for any reasonable Third Party Costs incurred. Any outstanding orders placed by an overdue account Customer could be subject to cancellation at the sole discretion of Shruti Ltd.



All dealings with Shruti Ltd shall be governed by and construed in accordance with English Law and all parties shall submit to the exclusive jurisdiction of the Courts of England and Wales.

These Terms and Conditions represent the terms and conditions upon which Shruti Ltd operates and all Customers placing orders with J18, accept and submit to trading exclusively on these terms.


The customer shall inspect the goods on delivery and shall, within 48 hours of delivery by telephone, notify Shruti Ltd at their head office of any alleged defect, shortage in quantity, damage or failure to comply with the description or sample. Also in writing or fax within 7 days. The customer shall afford to Shruti Ltd an opportunity to inspect the goods within a reasonable time following delivery and before any use is made of them. If the customer shall fail to comply with these provisions the goods shall be conclusively presumed to be in accordance with the contract and free from any defect or damage which would be apparent on a reasonable examination of the goods and the customer shall be deemed to have accepted the goods.

If the goods are not in accordance with the contract for any reason the customer's sole remedy shall be limited to Shruti Ltd making good any shortage by replacing such goods or, if Shruti Ltd shall elect, by issuing a credit note against the invoice. Credit notes will not be issued if payment terms have not been complied with.

Shruti Ltd shall be under no liability whatever to the customer for any indirect loss and/or expense (including loss of profit) suffered by the customer arising out of a breach by Shruti Ltd of this contract.

In the event of any breach of this contract by Shruti Ltd the remedies of the customer shall be limited to damages. Under no circumstances shall liability of Shruti Ltd exceed the price of the goods.


The goods will be at the Customer's risk as from delivery the address given at the time of ordering, except in the case of deliveries to addresses outside the UK where the risk passes to the customer immediately upon delivery to the appointed carrier.


Even if delivery has been made, property in the goods will not pass from Shruti Ltd until the customer has paid i.e. that the funds have cleared into Shruti Ltd's bank account the price (plus VAT) in full and that no other sums of any kind are owed by the customer to Shruti Ltd,

Until Property in the goods passes to the customer as per the terms in the previous paragraph, the Customer will hold them on a fiduciary basis as baillee for Shruti Ltd. They should be identified and stored in such a way to be identifiable as being separate from other supplier's goods.

The customer may sell the goods, which are still the property of Shruti Ltd, at full market value in the normal course of their business, although until Shruti Ltd is paid in full the Customer shall deal as principal and the entire proceeds of the sale will be held in such a way as to be identifiable as being Shruti Ltd's money. Shruti Ltd will be entitled to recover the Price (Plus VAT) even if property of the goods has not passed from Shruti Ltd.

Until property of the goods has passed from Shruti Ltd to the Customer, on request from Shruti Ltd the Customer will make any goods not sold available for delivery to Shruti Ltd. If the Customer does not do this, then Shruti Ltd may enter the premises owned, occupied or controlled by the customer where the goods are and repossess the goods. On the making of such a request, the rights in the previous paragraph will cease.

The customer is not entitled to pledge or use the goods, which are the property of Shruti Ltd as security for any indebtedness. Without prejudice to the other rights of Shruti Ltd, if the customer does so then any monies owed by the Customer to Shruti Ltd become immediately due and payable.

The Customer will keep the goods insured to the full Price against all risk until the date that the property of the same passes from Shruti Ltd to the Customer. Without Prejudice the other rights of Shruti Ltd, if the Customer does not do so then any monies owed by the customer to Shruti Ltd become immediately due and payable.


Shruti Ltd will not be liable for any indirect or consequential loss whatsoever arising from, or in connection with, the supply of defective goods, delay in delivery, non delivery, loss or damage to goods in transit to the property of the purchaser, or any third party.

Data Protection

Shruti Ltd operates on a discount invoicing basis. By accepting these terms & conditions you agree to Shruti Ltd passing information about you to Close Brothers for the purposes of discount invoicing which may result in Close Brothers carrying out credit checks on you.

Additional Terms & Conditions for Christmas orders

Any changes to this order must be made in writing to Shruti Ltd as soon as possible but no later than 4th APRIL. After this date no cancellations or amendments can be accepted.

Unless a specific delivery date is supplied by yourselves Shruti Ltd will commence deliveries of this order from August. Any back orders arising will be advised to you by phone prior to despatch. Owing to the nature of Far East suppliers Shruti Ltd reserve the right to deliver up to and including 11th November, unless a specific cancellation date has been supplied by yourselves in writing.

Shruti Ltd Privacy & Copyright Policy

Our website is designed to present information on our current collections, our agents & sales teams contact details along with providing details of exhibition and Open week dates. This privacy & copyright policy details our principles on data protection, copyright & trade mark issues and the information displayed on our web site.


You may download material displayed on this Web site only for non-commercial and personal use and provided you respect and keep intact all copyright, trademark and other proprietary notices. You may not copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this Web site including the text and images for either public or commercial use or communication, without prior written permission from Junction Eighteen Ltd.

All trademarks and logos displayed on this Web site, are trademarks of Shruti Ltd.


Shruti Ltd shall not be liable for any loss whether direct, indirect, incidental or consequential, arising out of access to, use of or reliance upon any of the content on this Web site or sites to which this Web site is linked regardless of whether such content has been accurate or complete. Shruti Ltd will not pay any damages whether for loss or injury, punitive or otherwise because of any such access to, use of or reliance upon any of the content on this Web site. Our website may contain links to enable you to visit other websites of interest. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Statement. You should exercise caution and read the Terms & Conditions along with the Privacy Statement applicable to the website in question.

Privacy Policy

Shruti Ltd is committed to protecting your privacy, and takes its responsibilities regarding the security of user information very seriously. Our Web site's registration forms require users to give us contact information (like their name, postal addresses and e-mail address). We use the information from the registration form to send users information about our company. The information will not be shared with or sold to any party outside Shruti Ltd. With the exception that Shruti Ltd operates on a discount invoicing basis. By accepting these terms & conditions you agree to Shruti Ltd passing information about you to Close Brothers for the purposes of discount invoicing which may result in Close Brothers carrying out credit checks on you. Once you choose to provide us with any information by which you can be identified, it will be used only to process enquiries or orders or to inform you about changes in the services provided by Shruti Ltd. For your protection, we will not sell, distribute or lease your personal information to third party.

Under the Data Protection Act 1998 you may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to:

Shruti Ltd

Furnax Lane



BA12 8PE

By using the Shruti Ltd website, you consent to the collection and use of this information by Shruti Ltd for the purposes described above. If we decide to change our Privacy Policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it. Please note that any products and services are supplied subject to our standard terms and conditions.


Dimensions quoted are for guidance only: if size is crucial, please ensure you contact our sales team.

All lamps and light fittings conform to UK and European guidelines on domestic use.

All products are subject to availability.

Colours may not be exact due to reproduction limitations and resolution & colour settings of your computer.


These Terms & Conditions are effective as of 15th October 2015

They supersede all others previously published